Privacy policy

1. Data controller

Controller: DSOLVER (“we”). Product: DSOLVER CRM.

Privacy contact: hello@dsolver.lt, phone +370 641 58897, Marijampolė, Lithuania.

Company website: https://dsolver.lt.

2. What data we collect

We collect only data needed to provide the service, keep it secure and respond to your inquiries.

• Website visitors: technical data (IP address, browser, device), cookie consent choice, selected language.
• Inquiry and contact forms: name, email, phone (if provided), company, interest area, message.
• CRM users (organization accounts): name, email, phone, login and security data (including IP, 2FA status, session info), roles and activity logs.
• Organization data: company name, registration code, VAT number, address, banking and billing details (if entered in the system).
• Business data in CRM / B2B portal: customers, contacts, deals, orders, products, stock movements, invoices, service and warranty records, documents and related communication. The customer organization is typically the controller of its business data; we act as a processor under the service agreement.
• Integrations (if enabled by the organization): data required for connectors such as banks, accounting software, e-commerce, couriers, email or other systems you choose.

3. Purposes and legal bases

• Providing the service and administering accounts (contract / performance of a contract).
• Security: authentication, 2FA, IP allowlisting, monitoring unusual activity, abuse prevention (legitimate interest and/or contract).
• Responding to inquiries and preparing proposals (legitimate interest or consent where applicable).
• Legal obligations (accounting, statutory requirements).
• Optional features (e.g. non-essential cookies) — only with your consent.

4. Cookies and similar technologies

We use cookies and local storage (localStorage / sessionStorage). See the cookie banner for a short summary.

• Necessary: session, security, consent record, language or theme preference, core site function. Without them the product would not work reliably.
• Optional (analytics / marketing): we currently do not use marketing or third-party analytics cookies. If we add them later, they will run only with your consent.
• You can change your choice anytime via “Cookie settings” on the site or this page.

5. Storage and security

DSOLVER CRM is hosted on secure servers. We use trusted providers (including Supabase for database and authentication, Vercel for front-end hosting, Resend for email delivery).

• Data in transit is encrypted (TLS).
• Organization data is isolated (including row-level security) so one organization cannot see another’s data.
• Access can be limited by IP, with 2FA, roles and session controls.
• The platform is maintained and updated; unusual security events are monitored.

6. Recipients and third parties

We do not sell personal data. Data is shared only as needed to run the service:

• Infrastructure and service providers (e.g. Supabase, Vercel, Resend) for hosting, authentication and email.
• Integration providers activated by the organization (e.g. bank, courier, accounting, Microsoft 365).
• Law enforcement or other authorities — only when legally required.

7. International transfers

Data is generally processed in the EU/EEA. If a provider transfers data outside the EU/EEA, GDPR safeguards (such as standard contractual clauses) apply where required.

8. Retention

• Inquiry forms: kept as long as needed to respond and for related proposals; then according to legitimate accounting / evidence needs.
• Active CRM accounts and organization data: for the term of the service agreement or until the organization requests deletion.
• Login and security logs: typically up to 12 months, unless a longer period is needed for a security investigation.
• Deleted records (trash), if applicable: up to 90 days before permanent removal.
• After account deletion, personal data is removed within 30 days, except data we must keep by law.

9. Your rights

Under the GDPR you may request access, rectification, erasure, restriction, objection, data portability and withdrawal of consent (where processing is based on consent).

Send requests to hello@dsolver.lt. You may also contact the State Data Protection Inspectorate (VDAI) in Lithuania if you believe your rights were violated.

For customer / partner data in CRM and the B2B portal, contact that organization first (the controller). We help the organization fulfil requests under the service terms.

10. Children’s data

DSOLVER CRM is intended for business users. We do not knowingly collect children’s personal data.

11. Changes

We may update this policy. The current version is published on this page with the update date. Material changes will be communicated when required by law.

12. Contact

• Email: hello@dsolver.lt
• Support: hello@dsolver.lt
• Phone: +370 641 58897
• City: Marijampolė, Lithuania
• Website: https://dsolvercrm.lt